Returns & Refunds
Returns, Refunds and Exchanges – We do our very best to make sure you receive the items you want, exactly as you want them. However, if any item arrives damaged, or if it is not the item you ordered, please inform us within 7 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition, we reserve the right to refuse a refund. For keepsakes and other personalised items, we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. Some of the keepsake animals can vary quite a lot in appearance depending on the material used (how stretchy it is for example) and we cannot guarantee that your keepsake will look identical to the photographs on our website. Where there is no actual fault with the item but you are unhappy with the appearance we may agree to try and alter it for a €10 fee and you will need to cover the postage back to us. We cannot refund or exchange used or customer damaged items.
Where returning items please get proof of postage and where possible use recorded delivery. For items that are faulty or incorrect we will refund the postage. No refunds or exchanges will be made until the goods have been returned to us. We will make design decisions about where items of clothing are used – if you feel strongly about where certain pieces of clothing are used you must inform us either at the time of ordering (via the comments section) or in a note enclosed with the clothing.
This does not affect your statutory rights.
Your right to cancel – If you order through our website you have a statutory right to cancel your order within 7 days and receive a full refund for the price paid for the product. This right does not apply to any personalised products, or any products that have been tailored to your specific requirements. You will be responsible for the postage cost of returning the items to us, but where all the items in an order are returned we will refund the cost of the original postage from us, along with the price paid. If you wish to cancel an order for a keepsake/memory product you may do this by emailing or writing to us at the address above, prior to sending us your clothes for that order and we will refund the full price you paid.